Erstattungsrichtlinie

1. Overview

This Refund Policy explains how EazyProo handles refunds, replacements, cancellations, failed payments, duplicate charges, and support reviews for digital software licenses and product keys. Because many products are delivered digitally, refund eligibility depends on payment status, delivery status, product type, activation status, and evidence available during support review.

2. Contact Support First

If something goes wrong, contact customer service before opening a payment dispute or chargeback. Many issues can be reviewed faster through delivery checks, replacement eligibility, resend of email, or manual delivery review.

3. Eligible Review Cases

• The order was paid but not delivered after reasonable processing time.
• A duplicate payment or pending payment appears on your bank or payment account.
• The delivered product does not match the purchased product.
• The delivered license is verified by customer service as defective before successful use.
• The order was cancelled before delivery or cannot be fulfilled by EazyProo.

4. Replacement First for Digital Keys

For software licenses, the fastest resolution is often a replacement eligibility review. If a license is confirmed defective or delivery failed, we may provide a replacement or another appropriate order resolution before refunding.

5. Non-Refundable or Limited Refund Cases

• The key has been delivered, revealed, activated, redeemed, or used successfully.
• The customer purchased the wrong region, edition, platform, device type, or quantity after the product page made this information available.
• The issue is caused by unsupported hardware, unsupported operating system, customer account restrictions, or failure to follow activation instructions.
• The customer refuses reasonable order verification or replacement-review steps.
• The request is connected to fraud, payment abuse, account misuse, or unauthorized chargeback activity.

6. Duplicate and Pending Payments

If your bank shows a pending or duplicate charge, contact support with transaction IDs and screenshots. Some payment attempts may appear as temporary authorizations before the bank releases them. Do not place multiple duplicate orders without contacting support if you believe a payment is still pending.

7. Failed Payments

A failed payment does not mean your cart products are deleted or unusable. If payment fails, you can usually return to your cart, update quantities, remove products, choose another payment method, or try again. If the bank deducted funds but EazyProo did not receive the payment, contact support before starting a dispute so we can investigate.

8. Refund Timeframes

Refund review time depends on payment method, support evidence, processor response, and bank processing. Once approved and submitted, the final posting time is controlled by the payment provider and customer bank. We will provide updates where possible.

9. How to Request a Refund or Replacement

1. Open a support ticket from your account or Contact Us page.
2. Include order number, checkout email, product name, and clear explanation.
3. For defective-product claims, include the order details and any evidence needed to verify the request.
4. For duplicate payment issues, include transaction ID, payment screenshot, and bank status.
5. Wait for support to review and provide next steps.

10. Chargebacks and Disputes

Opening a bank dispute before contacting support can delay resolution and may restrict account access while the case is reviewed. We reserve the right to provide evidence of delivery, support conversations, invoices, payment records, and product key reveal records to payment providers when responding to chargebacks.