Clear guidance on refunds, replacements, and payment issues for digital software orders.
The window, method, costs, and payment timing are stated here so you know what to expect before submitting a request.
From the date the digital license is delivered.
No physical product or mail return is required.
No return shipping or restocking charge applies.
Approved refunds go to the original payment method.
Requests concerning defective, incorrect, or undelivered digital licenses must be submitted within 30 days of delivery. Because our products are digital, no physical return is required. When customer service verifies a defective license, we may provide a replacement at no additional cost. If a refund is approved, it is issued to the original payment method and is normally reflected within 5–10 business days of approval.
Digital products require a fair review of delivery, reveal, activation, payment, and support evidence.
No printed form, return label, shipping address, or physical return is needed for a digital license.
Start the request within 30 days of digital delivery and connect it to the affected order.
Include the order number, product, a clear explanation, and screenshots when relevant.
Customer service reviews delivery, payment, license status, and the information provided with the request.
Verified defects may be replaced free of charge; approved refunds return to the original payment method.
We submit the approved amount to the same payment method used for the purchase. We do not charge a return-shipping fee, restocking fee, or processing fee for an approved digital-license refund.
Request approvedSupport confirms the eligible amount and destination.
Refund submittedThe funds are returned to the original payment method.
Funds appearNormally within 5–10 business days after approval.
Last updated 8/11/2026
This Refund Policy explains how EazyProo handles refunds, replacements, cancellations, failed payments, duplicate charges, and support reviews for digital software licenses and product keys. Because many products are delivered digitally, refund eligibility depends on payment status, delivery status, product type, activation status, and evidence available during support review.
If something goes wrong, contact customer service before opening a payment dispute or chargeback. Many issues can be reviewed faster through delivery checks, replacement eligibility, resend of email, or manual delivery review.
For software licenses, the fastest resolution is often a replacement eligibility review. If a license is confirmed defective or delivery failed, we may provide a replacement or another appropriate order resolution before refunding.
If your bank shows a pending or duplicate charge, contact support with transaction IDs and screenshots. Some payment attempts may appear as temporary authorizations before the bank releases them. Do not place multiple duplicate orders without contacting support if you believe a payment is still pending.
A failed payment does not mean your cart products are deleted or unusable. If payment fails, you can usually return to your cart, update quantities, remove products, choose another payment method, or try again. If the bank deducted funds but EazyProo did not receive the payment, contact support before starting a dispute so we can investigate.
Refund review time depends on payment method, support evidence, processor response, and bank processing. Once approved and submitted, the final posting time is controlled by the payment provider and customer bank. We will provide updates where possible.
Opening a bank dispute before contacting support can delay resolution and may restrict account access while the case is reviewed. We reserve the right to provide evidence of delivery, support conversations, invoices, payment records, and product key reveal records to payment providers when responding to chargebacks.
Include your order number, product name, a clear explanation, and screenshots when relevant.
